Windows XP Service Pack 2

Instructions for using Windows XP Service Pack 2 and SIS & SIB Applications

If you have installed Service Pack 2, follow these instructions to allow the pop-ups in SIS & SIB Applications:
  • 1. Open Internet Explorer
  • 2. Type in the URL
  • 3. Login to the SIS & SIB application
  • 4. Click "Tools" in the menu bar
  • 5. Click "Always Allow Pop-ups From This Site"
  • 6. A message will appear asking: "Would you like to allow pop-ups from ‘’?"
  • 7. Click "Yes"
  • 8. Another message will appear asking: "Are you sure you want to navigate away from this page?"
  • 9. Click "Cancel"
  • 10. Proceed with using SIS & SIB Applications.
  • If changing the settings do not work, you will receive a message "Pop-up blocked. To see this pop-up or additional options click here ...". When you click on the message, a new window will appear with several options. Click on "Always Allow Pop-ups From This Site". Next, a new window will appear with this message: "The page cannot be refreshed without resending the information." Click on the "Retry" button and the page will reload and load the second window displaying the SIS & SIB Application Menu.

    For help with turning off the pop-up blocker, contact the ITD helpdesk at 323-224-2277 Option 5.

    Frequently Asked Questions (FAQs) regarding Windows XP Service Pack 2 and SIS & SIB Applications

    Question: How do I know if I have Windows XP?
    Response: There are several ways to determine if your PC is running Windows XP. Here's one: (1) Click on the "Start" button on the bottom left-hand corner of your screen. (2) Click on "Run". When the Run window appears, type winver, and click on the "OK" button. (3) A new window will appear on your screen. The "About Windows" window will list which version of Microsoft Windows your PC is running, as well as the version of the Service Pack installed on your system.

    Question: Are there any other known issues with Windows XP Service Pack 2 and the ESIS web applications other than the pop-up blocker issue?
    Response: The Planning, Assessment and Research Division has found no other issues with this service pack that affect the application's functionality.

    Question: My PC does not run Windows XP. Do I need to do anything?
    Response: If you're running an older version of Windows (i.e., 95, 98, 2000, Me), you will not be able to install Service Pack 2. If you experience difficulty with new windows not appearing when using SIS & SIB Applications, it is recommended that you disable any pop-up blockers. Please read the question and response to the next questions.

    Question: I logged in correctly and a white page displaying the message “The ESIS Web Applications have opened in a new window.” appeared, but there is no other window open.
    Response: There are several possibilities for this occurring: (a) First, determine whether the second window has opened. PC users can hold down the ALT and TAB buttons to display a list of all open windows. If OPR is the only application open, there should be a minimum of two windows. (b) If the second window (a yellow page) does not display, disable any “Pop-Up” or “Ad Blocker” software on your computer. If you are unable to disable or adjust the software settings, you may need to uninstall the software. (c) Check your browser security settings.

    Question: What is “Pop-Up” and “Ad Blocker” software?
    Response: Blocker software will prevent ALL pop-up windows from opening, including "good" windows such as SOAR, OPR, and Web-SIS. In order to view all pages for SIS & SIB Applications, Pop-up or Ad Blockers must be disabled or removed from the computer if it was installed.

    Return to the ESIS & SIB Applications.